SASSA service offices working conditions adherence to COVID-19 lockdown regulations

South African Social Security Agency (SASSA) would like to inform all clients, who wants to apply for social grants that a strict measures will be effected to adhere social distance and minimum number of clients can be served in a day. The daily operation is scheduled as follows:

Monday and Tuesday:  Applications for Old Age Grant only; Wednesday and Thursday: Applications for Child Support Grant and Foster Care Grant only; Friday: Overflow applications from Wednesday and Thursday and Disability grant or Care Dependency grants on an appointment basis where we have received medicals prior to the lockdown and SASSA card issuing, PIN resets and replacement of cards will be done at the South African Post Office (SAPO).

Older persons and persons with disabilities social grant beneficiaries payment will be on 03 - 04 June 2020. Other social grants will be paid from 05 May 2020.  Where either the 3rd or the 5th falls on a weekend or public holiday the payment date moves forward to the next working day.

Beneficiaries must use official SASSA communication platforms or visit local offices to get accurate information and clarity where there is a misunderstanding. This will protect them from many scams that are circulating on social media.

Beneficiaries seeking more information should contact our toll free on 0800 60 10 11/ (013) 754 – 9428/54 from 08:00 – 16:00 during week days Monday – Friday.

Senzeni Ngubeni, SASSA Mpumalanga spokesperson
Tel: 013 754 – 9367/083 556 9626.
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.


Social Relief of Distress Grant (How To Apply)

Prospective Applicants will need to provide the following compulsory information for processing of their applications:

  • Identity Number/Department of Home permit;
  • Name and Surname as captured in the ID (and initials);
  • Gender and Disability;
  • Banking details - Bank Name and Account Number;
  • Contact details - Cell phone number;
  • Proof of Residential Address;


The manner in which qualifying citizens can apply for this grant will be as follows:

  • The new WHATSAPP line will be     082 0468 553
  • The USSD or SMS Line will be         *134*7737#
  • The email address will be      
  • Call centre IVR:                                0800 60 10 11
  • Website: